Understanding Wauld’s platform hierarchy is essential for managing your credentialing operations effectively. Wauld is designed with a layered structure that provides both centralized control at the account level and operational flexibility at the workspace level.

This article will help you understand the difference between Accounts and Workspaces, how they interact, and why this hierarchy matters.

What is an Account?

An Account is at the apex of Wauld’s hierarchy. It represents your organization as a whole and acts as the umbrella under which all credentialing activities take place.

Key Characteristics of an Account:

• Owned and managed by Co-Owners.

• Stores and manages Organization Details such as name, logo, and website.

• Holds Organization Assets including reusable logos and backgrounds.

• Manages billing, subscription, and credential utilization limits.

• Allows for Organization Verification to add a trusted badge across all credentials.

• Contains one or more Workspaces.

Think of the Account as your organization’s control hub.

What is a Workspace?

A Workspace is a dedicated environment within your Account where credentialing activities are organized, managed, and tracked. Workspaces help separate projects, teams, or departments; ensuring clarity, data separation, and operational efficiency.

Key Characteristics of a Workspace:

• Each workspace operates independently under the parent Account.

• Contains Engagements (events, courses, programs, etc.) and their associated documents.

• Maintains its own list of recipients and issued credentials.

• Has its own team members (invited by Account Co-Owners or Workspace Admins).

• Provides a Dashboard with workspace-specific metrics and reports.

• Can be archived when no longer active.

Workspaces give you operational independence while still rolling up into the overall Account.

How Accounts and Workspaces Work Together

The Account provides organization-wide settings and assets, while Workspaces manage credentialing at a project or departmental level.

Why This Hierarchy Matters

This two-tier structure ensures:

• Separation of Data – Credentials, recipients, and reports remain workspace-specific.

• Scalability – Multiple departments, teams, or programs can issue credentials without overlap.

• Centralized Oversight – Co-Owners always retain high-level visibility and control.

• Flexibility – Workspaces can be customized, archived, or expanded as per organizational needs.