Managing Organization Details

Written By Vik

Last updated 5 months ago

Your organization's details help Wauld identify your account, personalize issued credentials, and maintain compliance with verification standards. 

Some of these details are collected during onboarding and can be updated anytime from the Admin Center. This article explains what organization information is stored, how to update it, and how changes may impact your organization’s verified status or issued credentials.

When Are Organization Details Collected?

When a user logs in for the first time, Wauld initiates an onboarding flow to collect essential organization information. 

During this step, the organization name and website URL are recorded. These two fields form the core identity of your organization in the system.

After onboarding, additional details can be added or modified in the Admin Centre. This includes your logo, issuing authority name, contact information, and more.

Viewing Your Organization Details 

To view your organization’s information:

  1. Click on Admin Centre from the side navigation bar.

  2. In the Accounts tab of the Admin Centre, you can view the organization information on the left side of the screen.

Editing Your Organization Details

To update your organization’s information:

  1. Under the Organization Details section, you’ll see the data entered during onboarding.

  2. To make updates or add additional details, click the edit icon next to the section. A modal will open where you can complete or edit all relevant fields.

Information You Can Edit

Inside the edit modal, you’ll find the following fields:

  1. Organization Name

    • This is the official name of your organization. It is used internally and will not be visible to recipients in any credential views.

  2. Issuing Authority Name

    • This is the name of the entity responsible for issuing credentials. It should reflect the legal or verified entity under which credentials are being issued. 

    • By default, this is the same as your organization name, but you may update it. This name will appear on credentials issued to recipients.

  3. Website

    • Your organization’s website URL is pre-filled from the onboarding flow, but you may update it here if necessary.

  4. Logo

    • You can upload a logo that visually represents your organization. This logo will appear in the recipient’s credential view.

    • Accepted formats include PNG, SVG, and JPG, with a maximum file size of 2MB. You can upload by either clicking to open your file system or by dragging and dropping the file into the designated area.

  5. About

    • This field allows you to add internal notes or a description of your organization. 

    • This information is not visible to recipients and is intended for issuer reference only.

  6. Phone Number

    • You can optionally include a contact number for your organization. This may assist in internal communication or future verification steps.

  7. Email Address

    • The email address will be pre-filled with the address used by the user who created the account. 

    • You can change it to your organization’s primary or support email if preferred.

  8. Address

    • This field is optional, but if you choose to enter your address, you must complete the entire section. The fields include:

      • Country

      • ZIP Code

      • State

      • City

      • Street

      • Suite / Apartment / Unit

Saving or Discarding Changes

  • Once you’ve entered or updated your organization’s information, click Confirm to save the changes. 

  • If you change your mind, you can click Cancel to discard your edits and revert to the previously saved state.

What Happens After You Update Organization Details?

It’s important to understand how updates affect your organization’s status and issued credentials.

  • Issued Credentials Are Immutable

    • Any credentials that were already issued will retain the organization details that existed at the time of issuance. 

    • These credentials will not be updated, even if you modify your organization’s name, website, or logo. 

    • This ensures compliance with the principle of data integrity; issued credentials must remain tamper-proof and historically accurate.

  • Changes That Affect Verification

    • If your organization is already verified and you make any of the following changes:

      • Issuing Authority Name

      • Website URL

      • Logo

    • Then your verification status will be revoked automatically. Before applying these changes, Wauld will show a warning message explaining this impact. To proceed, you must confirm the action.

    • After confirmation, our support team will review the changes. In some cases, you may be required to provide additional documentation to support your updated details. 

    • Once verified, your organization will have its verification badge reinstated.