What is an Engagement

Written By Vik

Last updated 5 months ago

An Engagement in Wauld represents any structured activity; such as a course, training program, event, bootcamp, or workshop; under which digital credentials (certificates, badges, or other documents) are issued.

Think of an Engagement as the container or parent entity that organizes and groups credentials based on a real-world initiative. By creating engagements, issuers can neatly categorize credentials, streamline reporting, and maintain context for every certificate or badge issued.

Without engagements, credential management would be fragmented. With them, Wauld ensures your credentials are always connected to the learning experience, event, or recognition activity that gave rise to them.

Why Engagements Matter

Engagements are more than labels; they create structure, traceability, and efficiency. Here’s why they matter:

  • Organization: Group all related documents and credentials under one activity (e.g., “AI Bootcamp – Summer 2025”).

  • Scalability: Run multiple programs simultaneously while keeping credentials organized in their own spaces.

  • Traceability: Every credential links back to the engagement that issued it, providing context for recipients and third-party verifiers.

  • Reporting: Engagement-level analytics help you track how recipients interact with credentials from a specific activity.

  • Flexibility: Whether it’s a one-day workshop or a multi-year program, engagements adapt to your needs.

Engagement Hierarchy in Wauld

Here’s how engagements fit into Wauld’s broader platform hierarchy:

  • Account → The top-level identity for your organization.

  • Workspace → Represents a department, program, or initiative within the account.

  • Engagement → Specific event, course, or activity under a workspace.

  • Document → Templates created within an engagement (e.g., “Certificate of Completion”).

  • Credential → The issued version of a document, personalized for a recipient.

Key Features of Engagements

Each engagement in Wauld includes:

  • Engagement Details: Name, type (course, workshop, event, etc.), and description.

  • Documents Gallery: A collection of all documents created under the engagement.

  • Reports: Ability to download Engagement Reports for analytics.

  • User Access Control: Only users in the workspace can manage the engagement.

What You Can Do with an Engagement

Once an engagement is created, you can:

  • Create Documents: Add certificates, badges, or letters specific to that engagement.

  • Issue Credentials: Deliver credentials to recipients under the engagement.

  • Edit or Delete Engagements: Keep your records up to date.

  • Generate Reports: Download CSV-based Engagement Reports to track engagement-wide performance.

Recipient View of Engagements

For recipients, engagements provide important context:

  • Credentials always display the engagement name.

  • This helps employers, educators, or third parties understand the program or activity under which the credential was earned.

  • Recipients can easily see which program or event each credential belongs to in their dashboard.