Viewing Credential Details

Written By Vik

Last updated 21 days ago

In Wauld, every credential is a verified recognition of someone’s hard-earned effort. As an admin, it’s important to have full visibility and control over all issued credentials.

The Credential Details provides a centralized, easy-to-navigate interface where you can inspect, manage, and take necessary actions on any credential. Whether you're verifying its accuracy, processing a change request, or reissuing it to a recipient, this view gives you everything you need in one place.

It serves as your control panel for maintaining the accuracy, trust, and integrity of each credential issued within your organization.

Before starting, we recommend reading: Viewing Recipient Details ; It helps you understand where recipient credentials are located and how to navigate to them.

How to Access the Credential Details View

To view the details of a specific credential issued to a recipient:

  1. Go to the "Recipients" section from the left-hand navigation bar.

  2. In the Recipient List View, click on the recipient whose credentials you want to review.

  3. This opens the Recipient Details View, where you'll see a list of all credentials issued to that recipient within the current workspace.

  4. Click on the credential you want to explore.

  5. This opens the Credential Details Modal, displaying complete information and available actions.

What You’ll See in the Credential Details View

The Credential Details View includes all relevant information and actions for that specific credential.

Credential Information

  • Full Name – Name of the recipient as printed on the credential

  • Name of Engagement – The program, course, or achievement associated with the credential

  • Document Title – Name of the credential

  • Issue Date – When the credential was issued

  • Expiry Date / Voided Date – If applicable

Key Features & Actions in the Credential Details View

Here’s what you can do from this screen:

1. View Audit Logs

See a full history of actions related to this credential; when it was issued, viewed, shared, downloaded, and more.

Learn more: Understanding the Credential Audit Log

2. Edit the Credential

Need to update the recipient’s name or fix a typo? Use the Edit option to modify credential fields (if the credential hasn't been voided).

Learn more: Editing an Issued Credential

3. Void the Credential

Credential no longer valid or issued by mistake? Use the Void option to mark it as invalid and prevent any further use.

Learn more: Voiding an Issued Credential

4. Download the Credential

Want to keep a copy or share it offline? Use the Download option to get the credential in PDF or PNG format directly to your device.

Learn more: Downloading an Issued Credential

5. Resend the Credential

If the recipient didn’t receive the credential email or you need to send it again for any reason, use the Resend option to quickly reissue the credential.

Learn more: Resending an Issued Credential

6. Manage Change Requests

If the recipient has raised a Change Request, you’ll see its details here:

  • Subject & Description of the request

  • Supporting Documents (if uploaded)

  • Option to Approve or Reject the request

To know more about managing change requests, visit Introduction to Change Requests